Privacy

Last updated: July 2026

Who we are

BestCompare operates bestcompare.com.au (the “Site”). This Privacy page explains what personal information we may collect, how we use it, and the choices available to you. For questions, use the contact details at the end of this page.

What we collect

Depending on how you use the Site, we may collect information such as:

• name, email address, and other contact details;
• account details if you create or manage a business or user account;
• business listing information you provide (for example trading name, address, phone, website, and service descriptions);
• messages you send through contact or enquiry forms; and
• basic usage data, such as pages viewed, device or browser type, and approximate location derived from IP address.

How we collect it

We typically collect personal information directly from you when you create an account, claim or update a listing, submit a form, or otherwise contact us. We may also collect limited technical and usage information automatically when you browse the Site, and information from publicly available sources when building or updating directory listings.

How we use it

We use personal information to:

• operate and display the directory and comparison features;
• create and support accounts;
• respond to enquiries and provide customer support;
• keep the Site secure and prevent misuse; and
• understand usage so we can improve BestCompare.

We do not sell personal information.

Sharing

We may share information with service providers who help us host, operate, analyse, or support the Site, and only as needed for those purposes. We may also disclose information where required or authorised by law. Business listing details you publish (or that we publish as part of the directory) are visible to visitors of the Site.

Cookies and similar technologies

The Site may use cookies and similar technologies to remember preferences, keep sessions working, measure performance, and understand how the Site is used. You can control cookies through your browser settings; disabling some cookies may affect how the Site functions.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Retention

We keep personal information only for as long as it is reasonably needed for the purposes described above, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, or incomplete. Please contact us and we will respond within a reasonable time.

Changes to this page

We may update this Privacy page as BestCompare develops. The “Last updated” date at the top reflects the latest revision. Continued use of the Site after changes are published means you accept the updated page.

Contact

For privacy questions, get in touch. Related information is also in our Terms and Disclaimer.